Free delivery for orders over €140
E L O A
CREATIONS
FAQ
Foire aux questions
You can write us at lea@eloa-creations.com or through Instagram @eloa_creations.
All our products are designed and made in France, in a responsible and ethical approach.
We mainly use recycled fabrics, fine rolls or organic cotton for more sustainable fashion.
To prolong the life of your garment:
Machine wash at 30°C with similar colors.
Avoid tumble-drying to preserve fibers.
Low-temperature ironing recommended.
Yes, you have 15 days from receipt to return an unworn, unwashed item in its original packaging. Underwear and sale items cannot be returned.
Once the item has been returned, you will receive a refund within 14 days if the item is faultless.
Send an email to lea@eloa-creations.com with your order number.
We'll give you the return address and the steps to follow.
Return shipping costs are at the customer's expense, except in the event of an error on our part.
We do not trade directly. If you would like a different size or color, please return your order and place a new order.
We accept payment by credit card (Visa, Mastercard, American Express) and via PayPal.
We process orders quickly. If you wish to modify or cancel your purchase, please contact us within 24 hours at lea@eloa-creations.com, quoting your order number.
A confirmation is sent by email as soon as your order is validated. Check your spam folder if you can't find it.
Orders are dispatched within 3 days. Delivery takes an average of 3 working days in France and 5 to 10 days internationally.
It all depends on the weight. The price is calculated at the end of your order. Free delivery for orders over €140 !
Once your order has been shipped, you will receive an email with a tracking number.