Question 1

How to contact us ?

Accepted Answer

You can write us at lea@eloa-creations.com or through Instagram @eloa_creations.

Question 2

Where are our clothes made ?

Accepted Answer

All our products are designed and made in France, in a responsible and ethical approach.

Question 3

What materials do we use ?

Accepted Answer

We mainly use recycled fabrics, fine rolls or organic cotton for more sustainable fashion.

Question 4

How do I care for my clothes ?

Accepted Answer

To prolong the life of your garment: Machine wash at 30°C with similar colors.  Avoid tumble-drying to preserve fibers.  Low-temperature ironing recommended.

Question 5

Can I return an item ?

Accepted Answer

Yes, you have 15 days from receipt to return an unworn, unwashed item in its original packaging. Underwear and sale items cannot be returned. Once the item has been returned, you will receive a refund within 14 days if the item is faultless.

Question 6

How do I make a return ?

Accepted Answer

Send an email to lea@eloa-creations.com with your order number.  We'll give you the return address and the steps to follow.

Question 7

Are returns free ?

Accepted Answer

Return shipping costs are at the customer's expense, except in the event of an error on our part.

Question 8

Can I exchange an item ?

Accepted Answer

We do not trade directly. If you would like a different size or color, please return your order and place a new order.

Question 9

What payment methods do we accept ?

Accepted Answer

We accept payment by credit card (Visa, Mastercard, American Express) and via PayPal.

Question 10

Can I change or cancel my order after I have placed it ?

Accepted Answer

We process orders quickly. If you wish to modify or cancel your purchase, please contact us within 24 hours at lea@eloa-creations.com, quoting your order number.

Question 11

Where can I find my order confirmation ?

Accepted Answer

A confirmation is sent by email as soon as your order is validated. Check your spam folder if you can't find it.

Question 12

What are the delivery times ?

Accepted Answer

Orders are dispatched within 3 days. Delivery takes an average of 3 working days in France and 5 to 10 days internationally.

Question 13

What are the delivery charges ?

Accepted Answer

It all depends on the weight. The price is calculated at the end of your order.  Free delivery for orders over €140 !

Question 14

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive an email with a tracking number.

Foire aux questions