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General terms and conditions

The present conditions are intended for a consumer who has full legal capacity. These conditions apply to all orders you place on this site.

We do our utmost to satisfy you. On this site, we present all the essential characteristics of the goods. We will be attentive to any comments you may send us (click here to access the “contact us” section).

These terms and conditions are presented in French.

1. The products
The products governed by these Terms and Conditions are those which appear on the eloa-creations.com Website and which are indicated as sold and shipped by ELOA CREATIONS (the “Products”). They are offered while stocks last or for pre-order.
The major characteristics of the Products are described and presented as accurately as possible.

2. Prices
Product prices are quoted in euros, inclusive of all taxes. They take into account any discounts applicable on the date of the order.
Product prices do not include delivery charges. The amount of delivery charges will be specified before the order is confirmed. A price cannot be modified once your order has been validated.

3. Steps involved in completing an online order
3.1 Ordering
On the Internet: https://eloa-creations.com
You make your selection by browsing the pages of our site. Your selections are added to your basket when you click on “add to basket”. At any time while browsing our site, you can validate your order in the “my basket” section by clicking on “order”.

3.2 Order validation
When you click on “order”, the first section “PERSONAL INFORMATION” appears. You can order as a guest, create an account or log in to your account. Then click on “Continue”. In the second section, “ADDRESSES”, enter your delivery and billing address. Shipments are made by Colissimo. Then click on “continue” and in the fourth section, “PAYMENT”, click to validate your payment method. You can pay by credit card or Paypal (payment can be made in 4x without charge). All payments are secure.

Once you've filled in the form, you'll need to read these terms and conditions. To accept them, you must tick the box “I have read the terms and conditions of sale and accept them unreservedly”.
To proceed with your order, click on “Pay my order”.

After payment on the Paypal secure server, an acknowledgement of receipt is displayed. It confirms the registration of your order and informs you that a confirmation e-mail will be sent to you as soon as possible. Keep an eye on your mailbox and check your “Spams” folder before making any claims. The e-mail contains a summary of your order and the following message:

You can access your order status at any time and download your invoice in the “Order history” section of the “My account” page on our website.

If you have a guest account, you can track your order in the “Guest Tracking” section of our site.

An email is also sent to you by Paypal to confirm your payment.

4. Payment methods
You can pay for your order :

- by credit card via Paypal: Carte Bleue, e-carte bleue, Visa, Mastercard, American Express and many others. Your account will be debited immediately and you will be redirected to the eloa-creations.com website where a confirmation page will open.

- with your PayPal account By choosing payment via your PayPal account, you will be automatically directed to your PayPal account. Once the PayPal payment has been validated, you will be redirected to the eloa-creations.com website.
5.1. Delivery in mainland France
The delivery times indicated below are not guaranteed during certain busy periods, such as sales periods, or for made-to-measure and personalized products, which cannot benefit from these delivery times.

- Colissimo Point Relais Colis (2 to 4 days from validation of your order - cost depending on weight). For collection of the Products, a valid form of identification will be required, as well as, if applicable, the card used for payment. Failing this, the Products ordered will not be delivered.

- Colissimo domicile (2 to 4 days from validation of your order - cost according to weight). Order sent to your delivery address.

5.2. EU and foreign deliveries
- Colissimo (4 to 10 days from validation of your order and subject to customs time) Price varies according to weight.

6. Product returns
6.1. Right of withdrawal
You have a right of withdrawal of thirty (14) calendar days from the date of receipt or collection of your entire order (i.e. the exact legal withdrawal period).

During this period, you may return undamaged Products without having to justify your decision or pay any penalty. In the case of damaged Products, the procedure in article 7.3 will apply.

All Products may be returned, with the exception of those excluded by law under article L221-28 of the French Consumer Code, such as products that have been personalized at your request, or products that have been opened and cannot be returned for reasons of hygiene (e.g. tights, underwear, etc.).

Products returned must be intact and complete, and must not have been subject to extended shipping.

To do this, you must send us an email informing us of your withdrawal and then return the product(s) to ELOA CREATIONS, no later than fourteen (14) days after your receipt, either :

- by post to the following address: ELOA CREATIONS Place Paul Rivière 42840 MONTAGNY. You are responsible for return shipping costs (except in the case of an error by ELOA CREATIONS when sending the Product).

ELOA CREATIONS undertakes to send you a voucher for the amount of the returned products, subject to compliance with the conditions mentioned above.

6.2. Special case of a non-compliant Product
ELOA CREATIONS advises you to control the product at the time of its delivery and in the case where the delivered product would not be in conformity (error of product, defective product, damaged or incomplete), to make a written complaint at the latest in the three (3) days following this delivery, near the conveyor and/or ELOA CREATIONS.

In all cases, the provisions of article 8.1 on legal warranties shall apply. Thus, the non-conforming Product delivered may initially only be replaced or repaired. However, if the new Product received does not suit you, you may exercise your right of withdrawal within the remaining period.

For Products reported as non-conforming within three (3) days of delivery, ELOA CREATIONS nevertheless offers you the opportunity to exercise your right of withdrawal and to obtain an exchange of the Product in application of the provisions of Article 7.1, without going through repair or replacement, as provided by the legal guarantee of conformity.

7. Warranties
Legal warranties
All products sold on the eloa-creations.com website benefit from the legal guarantee of conformity (articles L217-1 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code), allowing you to return defective or non-compliant Products.
You are informed that the company ELOA CREATIONS, whose registered office is Place Paul Rivière, 42840 Montagny, is the guarantor of the conformity of the products to the contract within the framework of these two legal guarantees.

8. Responsibilities
ELOA CREATIONS has for all the stages of order taking as well as for the stages subsequent to the conclusion of the contract an obligation of result.
ELOA CREATIONS undertakes to describe the products sold on the eloa-creations.com website with the utmost care. However, ELOA CREATIONS may not be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure as defined by French case law. Similarly, ELOA CREATIONS may not be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.

9. Personal information
At the time of your order, the personal data collected will be subject to computer processing.

10. Evidence
In all cases, the on-line provision of the credit card number and the final validation of the order shall constitute proof of the completeness of the said order in accordance with article 1366 of the French Civil Code, and shall constitute payment of the sums incurred by the seizure of the products appearing on the order form.


This validation constitutes signature and express acceptance of all operations carried out on the eloa-creations.com website. However, in case of fraudulent use of your credit card, you are invited to contact us via our e-mail address contact@eloa-creations.com.
The computerized records, kept in the computer systems of ELOA CREATIONS and its partners in reasonable conditions of security, will be considered as proof of communications, orders and payments between You and ELOA CREATIONS.

Purchase orders and invoices are archived on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1379 of the French Civil Code.

11. Applicable law and jurisdiction
The General Terms and Conditions are governed by French law. The competent court in the event of a dispute shall be that of the defendant's place of residence or, at the plaintiff's option, the place of actual delivery of the product.
The eloa-creations.com website complies with French law, and ELOA CREATIONS does not guarantee compliance with local legislation applicable to you, if you access the eloa-creations.com website from other countries.


This validation constitutes signature and express acceptance of all operations carried out on the eloa-creations.com website. However, in case of fraudulent use of your credit card, you are invited to contact us via our e-mail address contact@eloa-creations.com.
The computerized records, kept in the computer systems of ELOA CREATIONS and its partners in reasonable conditions of security, will be considered as proof of communications, orders and payments between You and ELOA CREATIONS.

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